TOC: Service Bus
Introduction
Service Business, 8(2)
Performance effects of aligning service innovation and the strategic use of information technology
–Hui-Ling Huang [] []
Complaint, patience, and neglect: responses to a dissatisfying service experience
–Heejung Ro [] []
Determinates of financial behavior: insights into consumer money attitudes and financial literacy
–Tsui-Yii Shih & Sheng-Chen Ke [] []
Moderating effects of the fit between service tangibilization and organizational performance
–Jeongwook Khang, Yung-Mok Yu & Hong-Hee Lee [] []
Performance evaluation of CPA firms in Taiwan from the perspective of industry-specific client groups
–Chia-Chi Lee [] []
A data mining approach for segmentation-based importance-performance analysis (SOM–BPNN–IPA): a new framework for developing customer retention strategies
–Seyed Yaghoub Hosseini & Alireza Ziaei Bideh [] []
Managing innovation and creativity in organizations: an empirical study of service industries in Taiwan
–Chung-Jen Wang & Chang-Yen Tsai [] []
Internal and external drivers for quality certification in the service industry: Do they have different impacts on success?
–Juan José Tarí, Iñaki Heras-Saizarbitoria & Gavin Dick [] []
The cost (and the value) of customer attire: linking high- and low-end dress styles to service quality and prices offered by service employees
–Iris Vilnai-Yavetz & Shaked Gilboa [] []
How do personality interactions affect service quality? the perspective of processing efficiency theory
–Ching-I Teng & Tzu-Wei Liu [] []