TOC: Service Ind J
Introduction
Service Industries Journal, 34(6)
The Frontiers in Service Conference: a 20-year retrospective
–Michael J. Dorsch, Raymond P. Fisk & Stephen J. Grove [] []
Designing loyalty programs that matter to customers
–Sejin Ha & Leslie Stoel [] []
Technological competence and team cohesiveness among travel agencies
–Edward C.S. Ku [] []
What differentiates Internet shoppers from Internet surfers?
–Alicia Izquierdo-Yusta, María Pilar Martínez-Ruiz & Agustín Álvarez-Herranz [] []
Relative importance and combined effects of attributes on customer satisfaction
–Ziqiong Zhang, Zili Zhang & Rob Law [] []