TOC: Service Ind J
Introduction
Service Industries Journal, 34(5)
The evolution of service innovation research: a critical review and synthesis
–Per Carlborg, Daniel Kindström & Christian Kowalkowski [] []
What motivates professional service firm employees to nurture client dialogues?
–Alban Fischer, Jan Henrik Sieg, Martin W. Wallin & Georg von Krogh [] []
Relations between organizational commitment and focal and discretionary behaviours
–Pep Simo, Mihaela Enache, Jose M. Sallan & Vicenc Fernandez [] []
The influence of service orientation and interaction orientation on consumer identification
–Wei Tung, Austin Rong-Da Liang & Su-Chang Chen [] []
Key drivers of services website loyalty
–Silvia Sanz-Blas, Carla Ruiz-Mafé & Isabel Pérez Perez [] []