TOC: J Service Man
Introduction
Journal of Service Management, 25(1)
Accessing resources for service innovation – the critical role of network relationships
–Helena Rusanen, Aino Halinen-Kaila, Elina Jaakkola [] []
How technical and functional service quality drive consumer happiness: Moderating influences of channel usage
–Arne De Keyser, Bart Lariviere [] []
Creators, multipliers, and lurkers: who contributes and who benefits at online review sites
–Andreas Munzel, Werner H. Kunz [] []
A longitudinal examination of customer commitment and loyalty
–Bart Lariviere, Timothy L. Keiningham, Bruce Cooil, Lerzan Aksoy, Edward C. Malthouse [] []
Who needs delight?: The greater impact of value, trust and satisfaction in utilitarian, frequent-use retail
–Sandra Maria Correia Loureiro, Francisco J. Miranda, Michael Breazeale [] []
How organizational pride and emotional exhaustion explain turnover intentions in call centers: A multi-group analysis with gender and organizational tenure
–Tobias Kraemer, Matthias H.J. Gouthier [] []
The effects of promotion framing on consumers’ price perceptions: The moderating role of a personal sense of power
–Choongbeom Choi, Anna S. Mattila [] [Google Scholar]
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