TOC: Service Ind J
Introduction
Service Industries Journal, 34(2)
Declining first-mover advantage in mobile telecommunications markets
–Nakil Sung [] []
Using customer lifetime value to plan optimal promotions
–Yeliz Ekinci, Füsun Ulengin & Nimet Uray [] []
Simultaneous measurement of quality in different online services
–Ramón Barrera Barrera & Gabriel Cepeda Carrión [] []
Measuring innovation in services: the role of surveys
–Anna Serena Vergori [] []
Assessing productivity in the presence of negative data and undesirable outputs
–Seng-Su Tsang, Yi-Fen Chen, Yung-Hsiang Lu & Ching-Ren Chiu [] []
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