TOC: Managing Service Quality
Introduction
Managing Service Quality, 24(2)
The Influence of Movie’s Quality on its Performance: Evidence Based on Oscar Awards
–Weiling Zhuang, Barry Babin, Qian Xiao, Mihaela Paun [] []
Does Relationship Matter? – Customers’ Response to Service Failure
–Chia-Ching Tsai, Yung-Kai Yang, Yu-Chi Cheng [] [Google Scholar]
Modeling Contextually Elicited Service Quality Expectations
–Stephen Donald Strombeck, Shih-Tung Shu [] []
The impact of relational bonds on brand loyalty: the mediating effect of brand relationship quality
–Chao-Chin Huang, Shih-Chieh Fang, Shyh-Ming Huang, Shao-Chi Chang, Shyh-Rong Fang [] []
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