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Crowdsourcing and open source software participation
–David L. Olson & Kirsten Rosacker [] []

Reversed servitization paths: a case analysis of two manufacturers
–Max Finne, Saara Brax & Jan Holmström [] []

Using the balanced scorecard on supply chain integration performance—a case study of service businesses
–Hsin Hsin Chang, Chung-Jye Hung, Kit Hong Wong & Chin-Ho Lee [] []

A measurement model for service capability from the customer perspective
–Kun-Tzu Yu [] []

Service employees’ deviant behaviors and leader–member exchange in contexts of dispositional envy and dispositional jealousy
–Soo Kyung Kim, Dong-Il Jung & Jung Seung Lee [] []

An exploratory study of the determinants of switching and loyalty in prepaid cell phone users. An application of concept mapping
–Luis Miranda-Gumucio, Ignacio Gil-Pechuán & Daniel Palacios-Marqués [] []

Finding the crucial factors for sustainable development of rural-based tourist destinations: using Nanzhuang, Taiwan as a case study
–Wee-Kheng Tan, Wei-Cheng Liu & Yu-Ning Hu [] []

Efficiency in banking services: a comparative analysis of Internet-primary and branching banks in the US
–Alexandre Momparler, Carlos Lassala & Domingo Ribeiro [] []

The effects of emotional intelligence on service recovery and organizational loyalty: a case of flight attendants of South Korean airlines
–Jung-Hyun Lee, Min-su Kim & Aeeun Jeon [] []

Determinants of collective intelligence quality: comparison between Wiki and Q&A services in English and Korean users
–Jaehun Joo & Ismatilla Normatov [] []

The factors influencing adolescents’ purchase intentions of state-of-the-art cell phones in Taiwan
–Hsiao-Ching Lee, Chung-Yu Wang & Ruei-Sia Hong [] []

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