TOC: Managing Service Quality
Introduction
Managing Service Quality, 24(1)
Service Quality in Utility Industries: The European Telecommunications Sector
–Vicente Pina, Lourdes Torres, Patricia Bachiller [] []
Creativity for Service Innovation: a Practice-Based Perspective
–Eleni Giannopoulou, Lidia Gryszkiewicz, Pierre-Jean Barlatier [] []
Customer Intentions to Invoke Service Guarantees: Do Excellence in Service Recovery, Type of Guarantee and Cultural Orientation Matter?
–Yves Van Vaerenbergh, Arne De Keyser, Bart Larivière [] []
Store creativity mediating the relationship between affective tone and performance
–Arménio Rego, Dálcio Reis Júnior, Miguel Pina e Cunha, Gabriel Stallbaum, Pedro Neves [] []
New Service Development Maturity Model
–Dayu Jin, Kah Hin Chai, Kay Chuan Tan [] []
| The Hardware and Software Behind ELMAR Is Paid for with ÂÜÀòÉç¹ÙÍø Dues Please Support ELMAR by or renewing your membership |