TOC: J Service Res
Introduction
Journal of Service Research, 16(4)
The Service Delivery Network (SDN): A Customer-Centric Perspective of the Customer Journey
–Stephen S. Tax, David McCutcheon, and Ian F. Wilkinson [] []
Uncovering Collaborative Value Creation Patterns and Establishing Corresponding Customer Roles
–Sabine Moeller, Robert Ciuchita, Dominik Mahr, Gaby Odekerken-Schroder, and Martin Fassnacht [] []
Selective Halo Effects Arising From Improving the Interpersonal Skills of Frontline Employees
–Tracey S. Dagger, Peter J. Danaher, Jillian C. Sweeney, and Janet R. McColl-Kennedy [] []
How Customer Satisfaction Affects Employee Satisfaction and Retention in a Professional Services Context
–Regina-Viola Frey, Tomas Bayon, and Dirk Totzek [] []
Examining the Penalty Resolution Process: Building Loyalty Through Gratitude and Fairness
–Lan Xia and Monika Kukar-Kinney [] []
Why Do Donors Donate?: Examining the Effects of Organizational Identification and Identity Salience on the Relationships among Satisfaction, Loyalty, and Donation Behavior
–Silke Boenigk and Bernd Helmig [] []
Socializing to Co-Produce: Pathways to Consumers’ Financial Well-Being
–Lin Guo, Eric J. Arnould, Thomas W. Gruen, and Chuanyi Tang [] [Google Scholar]
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