TOC: J Services Mar
Introduction
Journal of Services Marketing, 27(6)
The effect of implicit service guarantees on business performance
–Hyunju Shin, Alexander E. Ellinger [] []
The case of Amazon.com: towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
–Philipp Klaus [] []
Sport team loyalty: integrating relationship marketing and a hierarchy of effects
–Rodoula H. Tsiotsou [] []
Cancer resource centers as third places
–Mark Scott Rosenbaum, Jill Smallwood [] []
Investigating work engagement in the service environment
–Donald C. Barnes, Joel E. Collier [] []
Impact of cultural differences on foreign customers’ perceived local services
–Chinho Lin, Conghoang Nguyen, Binshan Lin [] [Google Scholar]
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