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TOC: J Retailing Con Services

Introduction

Journal of Retailing and Consumer Services, 20(6)

In search of status through brands from Western and Asian origins: Examining the changing face of fashion clothing consumption in Chinese young adults
Aron O’Cass, Vida Siahtiri [] []

Segmentation of Malaysian shoppers by store choice behaviour in their purchase of fresh meat and fresh produce
Norshamliza Chamhuri, Peter J. Batt [] []

The effect of naturalness claims on perceptions of food product naturalness in the point of purchase
Renaud Lunardo, Camille Saintives [] []

Consumer trust toward retail websites: Comparison between pure click and click-and-brick retailers
Elissar Toufaily, Nizar Souiden, Riadh Ladhari [] []

The impact of basic human needs on the use of retailing self-service technologies: A study of self-determination theory
Larry Sau Kei Leung, Margaret J. Matanda [] []

Building loyalty with online financial services customers: Is there a gender difference?
Riadh Ladhari, André Leclerc [] []

Cross-channel free-riding consumer behavior in a multichannel environment: An investigation of shopping motives, sociodemographics and product categories
Sandrine Heitz-Spahn [] []

Service quality dimensions and superior customer perceived value in retail banks: An empirical study on Mexican consumers
Jorge Vera, Andrea Trujillo [] []

The impact of promotions on consumer choices and preferences in out-of-stock situations
Jana Luisa Diels, Nicole Wiebach, Lutz Hildebrandt [] []

The influence of empathy in complaint handling: Evidence of gratitudinal and transactional routes to loyalty
Françoise Simon [] []

Adolescent shopping behaviour: Different assimilation and individuation needs in France and the United States
Élodie Gentina, Jean-Louis Chandon [] []

The influence of retailing-mix levers on private label market share: The case of the Italian FMCG market
Edoardo Fornari, Daniele Fornari, Sebastiano Grandi, Mario Menegatti [] []

An empirical examination of clustering and dispersion within Canadian shopping centers
Andrew Eckert, Zhen He, Douglas S. West [] []

The impact of mood on customer behavior: Staff mood and environmental factors
Adrian Furnham, Rebecca Milner [] []

Understanding perceived retail crowding: A critical review and research agenda
Ritu Mehta [] []


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