TOC: J Retailing Con Services
Introduction
Journal of Retailing and Consumer Services, 20(6)
In search of status through brands from Western and Asian origins: Examining the changing face of fashion clothing consumption in Chinese young adults
–Aron O’Cass, Vida Siahtiri [] []
Segmentation of Malaysian shoppers by store choice behaviour in their purchase of fresh meat and fresh produce
–Norshamliza Chamhuri, Peter J. Batt [] []
The effect of naturalness claims on perceptions of food product naturalness in the point of purchase
–Renaud Lunardo, Camille Saintives [] []
Consumer trust toward retail websites: Comparison between pure click and click-and-brick retailers
–Elissar Toufaily, Nizar Souiden, Riadh Ladhari [] []
The impact of basic human needs on the use of retailing self-service technologies: A study of self-determination theory
–Larry Sau Kei Leung, Margaret J. Matanda [] []
Building loyalty with online financial services customers: Is there a gender difference?
–Riadh Ladhari, André Leclerc [] []
Cross-channel free-riding consumer behavior in a multichannel environment: An investigation of shopping motives, sociodemographics and product categories
–Sandrine Heitz-Spahn [] []
Service quality dimensions and superior customer perceived value in retail banks: An empirical study on Mexican consumers
–Jorge Vera, Andrea Trujillo [] []
The impact of promotions on consumer choices and preferences in out-of-stock situations
–Jana Luisa Diels, Nicole Wiebach, Lutz Hildebrandt [] []
The influence of empathy in complaint handling: Evidence of gratitudinal and transactional routes to loyalty
–Françoise Simon [] []
Adolescent shopping behaviour: Different assimilation and individuation needs in France and the United States
–Élodie Gentina, Jean-Louis Chandon [] []
The influence of retailing-mix levers on private label market share: The case of the Italian FMCG market
–Edoardo Fornari, Daniele Fornari, Sebastiano Grandi, Mario Menegatti [] []
An empirical examination of clustering and dispersion within Canadian shopping centers
–Andrew Eckert, Zhen He, Douglas S. West [] []
The impact of mood on customer behavior: Staff mood and environmental factors
–Adrian Furnham, Rebecca Milner [] []
Understanding perceived retail crowding: A critical review and research agenda
–Ritu Mehta [] []
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