TOC: J Retailing
Introduction
Journal of Retailing, 89(3)
Capturing the Evolution of Customer–Firm Relationships: How Customers Become More (or Less) Valuable Over Time Original Research Article
–Tanya Mark, Katherine N. Lemon, Mark Vandenbosch, Jan Bulla, Antonello Maruotti [] []
Revisiting the Satisfaction–Loyalty Relationship: Empirical Generalizations and Directions for Future Research Original Research Article
–V. Kumar, Ilaria Dalla Pozza, Jaishankar Ganesh [] []
Customer Relationship Stage and the Use of Picture-Dominant versus Text-Dominant Advertising: A Field Study Original Research Article
–Michael Lewis, Kimberly A. Whitler, JoAndrea Hoegg [] []
Why Quality May Not Always Win: The Impact of Product Generation Life Cycles on Quality and Network Effects in High-tech Markets Original Research Article
–Richard T. Gretz, Suman Basuroy [] []
Trust during retail encounters: A touchy proposition Original Research Article
–Ulrich R. Orth, Tatiana Bouzdine-Chameeva, Kathrin Brand [] []
When do customers offer firms a “second chance” following a double deviation? The impact of inferred firm motives on customer revenge and reconciliation Original Research Article
–Jeff Joireman, Yany Grégoire, Berna Devezer, Thomas M. Tripp [] []
Group Buying: A Strategic Form of Consumer Collective Original Research Article
–Jeff Jianfeng Wang, Xin Zhao, Julie Juan Li [] []
When Out-of-Stock Products DO Backfire: Managing Disclosure Time and Justification Wording
–Gabriele Pizzi, Daniele Scarpi [] []
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