TOC: Managing Service Quality
Introduction
Managing Service Quality, 23(5)
The impact of web site quality on flow-related online shopping behaviors in C2C e-marketplaces: A cross-national study
–Qingji Fan, Jeoung Yul Lee, Joong In Kim [] []
Implementing CRM in nursing homes: the effects on resident satisfaction
–Mei-Ling Wang [] []
Perceived risk, usage frequency of mobile banking services
–ChauShen Chen [] []
Is maximum customer service always a good thing? Customer satisfaction in response to over-attentive service
–Hsuan-Hsuan Ku, Chien-Chih Kuo, Martin Chen [] []
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