TOC: Service Bus
Introduction
Service Business, 7(3)
A comparative study of quality awards: evolving criteria and research
–DonHee Lee & Dong Hyun Lee [] []
Green IT: practices of leading firms and NGOs
–Silvana Trimi & Sang-Hyun Park [] []
Creative service business and regional performance: evidence for the European regions
–Rafael Boix, Blanca De-Miguel-Molina & Jose-Luis Hervas-Oliver [] []
Non-internet self-service technology failures and recoveries: comparing China with the United States
–Shunzhong Liu [] []
The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions
–Davoud Nikbin, Ishak Ismail & Malliga Marimuthu [] []
Using simulation to establish appropriate vaccination rates and copayment policies from a cost perspective
–Sang-Man Kim & Arben Asllani [] []
The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry
–Andrea Pérez, Patricia Martínez & Ignacio Rodríguez del Bosque [] []
Monitoring credit risk in the social economy sector by means of a binary goal programming model
–Fernando García, Francisco Guijarro & Ismael Moya [] []
Erratum to: A comparative study of quality awards: evolving criteria and research
–DonHee Lee & Dong Hyun Lee []
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