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TOC: J Bus Ind Mar

Introduction

Journal of Business & Industrial Marketing, 28(6)

Trust in the knowledge economy
Marco Tulio Zanini, Michael Musante [] []

Sales activity systematization and performance: differences between product and service firms
Petri Parvinen, Jaakko Aspara, Sami Kajalo, Joel Hietanen [] []

ICT as a catalyst for service business orientation
Christian Kowalkowski, Daniel Kindström, Heiko Gebauer [] []

Sales coordination and structural complexity: a national-international comparison
Jakob Rehme, Christian Kowalkowski, Daniel Nordigården [] []

The relationship between supplier development and firm performance: the mediating role of marketing process improvement
Anthony K. Asare, Thomas G. Brashear, Jing Yang, Jun Kang [] []

Application of customer lifetime value model in make-to-order manufacturing
Oya I. Tukel, Ashutosh Dixit [] []

Strategies for sustaining the edge in offshore outsourcing of services: the case of India
Rajshekhar (Raj) G. Javalgi, W. Benoy Joseph, Elad Granot, Andrew C. Gross [] []


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