TOC: Service Ind J
Introduction
Service Industries Journal, 33(11)
Determinants of proactive innovative behaviour in new services: empirical investigation of service versus manufacturing firms
–Antonia Ruiz Moreno, Víctor J. García-Morales & Francisco Javier Llorens Montes [] []
Does franchising pay? Evidence from the restaurant industry
–Melih Madanoglu, Kyuho Lee & Gary J. Castrogiovanni [] []
Effects of web site characteristics on customer loyalty in B2B e-commerce: evidence from Taiwan
–Li-Chun Hsu, Kai-Yu Wang & Wen-Hai Chih [] []
Knowledge networking and growth in service firms
–Bilitis Schoonjans, Philippe Van Cauwenberge & Heidi Vander Bauwhede [] []
Roles of ‘small- and medium-sized enterprises’ in service industry innovation: a case study on leisure agriculture service in tourism regional innovation
–Shih-Ming Hsu, Pei-Hung Hsieh & Soe-Tsyr Yuan [] []
Survival of new firms in the Brazilian franchising segment: an empirical study
–Luis Otávio Façanha, Marcelo Resende, Vicente Cardoso & Bruno Henrique Schröder [] []
University services for fostering creativity in high-technology firms
–Michael Willoughby, Julian Talon-Renuncio, Jose Millet-Roig & Carlos Ayats-Salt [] []
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