TOC: J Service Res
Introduction
Journal of Service Research, 16(3)
IT-Related Service: A Multidisciplinary Perspective
–Ming-Hui Huang and Roland T. Rust [] []
Strategic Learning by e-Service Suppliers in Service Value Networks
–Christian Haas, Steven O. Kimbrough, and Clemens van Dinther [] []
Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers
–J. J. Po-An Hsieh, Piyush Sharma, Arun Rai, and A. Parasuraman [] []
Data-Driven Analytical Tools for Characterization of Productivity and Service Quality Issues in IT Service Factories
–Victor F. Cavalcante, Claudio S. Pinhanez, Rogerio A. de Paula, Carolina S. Andrade, Cleidson R. B. de Souza, and Ana P. Appel [] []
Understanding Willingness to Pay for Social Network Sites
–Marlene Vock, Willemijn van Dolen, and Ko de Ruyter [] []
IT Capability for Health Care Delivery: Is More Better?
–Asoke Dey, Kingshuk K. Sinha, and Sriram Thirumalai [] []
Quantifying the Dynamic Effects of Service Recovery on Customer Satisfaction: Evidence From Chinese Mobile Phone Markets
–Zheng Fang, Xueming Luo, and Minghua Jiang [] []
The Impact of Endogenous Motivations on Adoption of IT-Enabled Services: The Case of Transformative Services in the Energy Sector
–Philipp Wunderlich, Johann Kranz, Dirk Totzek, Daniel Veit, and Arnold Picot [] []
Testing the Steve Jobs Hypothesis in a B2B Context: Will a Portfolio of Hierarchically Related Technology Products Improve Customer Outcomes?
–Jason Kuruzovich, Shu Han, Nevena T. Koukova, and T. Ravichandran [] []
Delighting Consumers Click by Click: Antecedents and Effects of Delight Online
–Christopher Bartl, Matthias H. J. Gouthier, and Markus Lenker [] []
The Roles of Habit, Self-Efficacy, and Satisfaction in Driving Continued Use of Self-Service Technologies: A Longitudinal Study
–Cheng Wang, Jennifer Harris, and Paul Patterson [] []
Service Separation and Customer Satisfaction: Assessing the Service Separation/Customer Integration Paradox
–Stefanie Paluch and Markus Blut [] []
Connectivity in Service Systems: Does Technology-Enablement Impact the Ability of a Service System to Co-Create Value?
–Christoph F. Breidbach, Darl G. Kolb, and Ananth Srinivasan [] []
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