TOC: J Service Man
Introduction
Journal of Service Management, 24(4)
How do you measure what you can’t define?: The current state of loyalty measurement and management
–Lerzan Aksoy [] [Google Scholar]
Explaining why employee-customer orientation influences customers’ perceptions of the service encounter
–Gabriel Gazzoli, Murat Hancer, BeomCheol (Peter) Kim [] [Google Scholar]
Relative importance of satisfaction dimensions on service performance: A developing country context
–Kwabena Frimpong, Alan Wilson [] []
Service-dominant networks: An evolution from the service-dominant logic perspective
–Helge Löbler [] []
A service science approach for improving healthy food experiences
–Dominik Mahr, Nikos Kalogeras, Gaby Odekerken-Schröder [] []
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