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ServDes. 2014
SERVICE FUTURES

The leading Service Design & Service Innovation conference

9-11th April 2014 Lancaster University, UK

ServDes, The Conference on Service Design and Service Innovation, is the premier international research conference exploring service design and service innovation. Submitted contributions are subject to a double-blind peer-review process. Accepted contributions will be published electronically in the conference proceedings and selected best papers will be published within special issues on Service Design in The Design Journal () or the Managing Service Quality journal ().

Key dates:

• 31st October 2013: Deadline for all contributions
• 15th December 2013: Notification of acceptance with suggestions for revision
• 31st January 2014: Final submissions uploaded to website
• 9-11th April 2014: Conference in Lancaster

The concept and role of services in the economy and society has come a long way since its first definitions and studies. Services have moved from being a peripheral activity in a manufacturing-centred economy, to become an engine for growth and for society driven innovation. This transformation has been fully recognised with a flourishing of service innovation and service research studies. This conference will explore the way Service Design is shaping ‘Service Futures’ and the implications for its development as a field.

#servdes
 

What it is

ServDes offers a mix of academic presentations and practical sessions on service design methods and principles led by designers and design researchers.

It selects the latest insights into the developing field of Service Design and Service Innovation and explores the transforming role of services in our society and economy.

What to expect

Who it is for

This conference is for academics, practitioners and organisations interested in exploring how design can be applied to service innovation, where it is heading, and how it is using services to drive change in societies, businesses and communities

How to participate

If you are active in the field of Service Design and Service Innovation research, we are looking for both short and long paper submissions that reflect on the ‘Service Futures’ theme. These submissions will be peer reviewed and published in the conference proceedings.

If you are a practitioner, we welcome proposals for short workshops to exchange and apply latest thinking and principles of Service Design.

You can join the full conference or choose the days you will be the most interested in.

For more information look at our website . You can register to our newsletter and follow us on twitter #servdes

Looking forward to meeting you!

Supported by:

• Design Council
• International Society of Service Innovation Professionals

 

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