TOC: J Retailing Con Services
Introduction
Journal of Retailing and Consumer Services, 20(5)
The impact of salespeople’s relational behaviors and organizational fairness on customer loyalty: An empirical study in B-to-B relationships
–Juliet F. Poujol, Béatrice Siadou-martin, David Vidal, Ghislaine Pellat [] [Google Scholar]
Loyalty program structure and consumers’ perceptions of status: Feeling special in a grocery store?
–Alessandro Arbore, Zachary Estes [] [Google Scholar]
A good deal online: The Impacts of acquisition and transaction value on E-satisfaction and E-loyalty
–Anne-Françoise Audrain-Pontevia, Gilles N’Goala, Ingrid Poncin [] []
Efficiency and effectiveness of small retailers: The role of customer and entrepreneurial orientation
–Kayhan Tajeddini, Ulf Elg, Myfanwy Trueman [] []
The importance of importan Its impact on decision-making in mall retail categories during an economic downturn
–Robin Pentecost, Lynda Andrews [] []
Negative emotions, value and relationships: Differences between women and men
–Barry J. Babin, Mitch Griffin, Adilson Borges, James S. Boles [] []
Store format choice and relationship quality in apparel retail: A study of young and early-middle aged shoppers in New Delhi region
–Gaurav Tripathi, Kartik Dave [] []
Storytelling during retail sales encounters
–David A. Gilliam, Alex R. Zablah [] []
Enablers and inhibitors of permission-based marketing: A case of mobile coupons
–Hyunjoo Im, Young Ha [] []
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