TOC: Intl J Bank Mar
Introduction
International Journal of Bank Marketing, 31(4)
The influence of socio-demographic variables on customer satisfaction and loyalty in the private banking industry
–Volker Seiler, Markus Rudolf, Tim Krume [] []
Customer satisfaction, loyalty and financial performance: A holistic approach of the Greek banking sector
–Elissavet Keisidou, Lazaros Sarigiannidis, Dimitrios I. Maditinos, Eleftherios I. Thalassinos [] []
Fairness and financial services in Australia and the United Kingdom
–Steve Worthington, James Devlin [] []
The effects of high performance work practices on job outcomes: Evidence from frontline employees in Russia
–Tanya Gibbs, Nicholas J. Ashill [] []
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