TOC: J Services Mar
Introduction
Journal of Services Marketing, 27(3)
The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
–Beomjoon Choi, Suna La [] []
Developing an integrated vision of customer value
–Silvia Martelo Landroguez, Carmen Barroso Castro, Gabriel Cepeda-Carrión [] []
Developing a competitive international service strategy: a case of international joint venture in the global service industry
–Kyuho Lee, Melih Madanoglu, Jae-Youn Ko [] []
The impact of reward personalisation on frequent flyer programmes’ perceived value and loyalty
–Lars Meyer-Waarden [] [Google Scholar]
Affective and cognitive antecedents of customer loyalty towards e-mail service providers
–Sampath Kumar Ranganathan, Vivek Madupu, Sandipan Sen, John R. Brooks [] []
Store managers, profitability and satisfaction in multi-unit enterprises
–Lynn M. Murray, Kenneth R. Evans [] []
| The Hardware and Software Behind ELMAR Is Paid for with ÂÜÀòÉç¹ÙÍø Dues Please Support ELMAR by or renewing your membership |