TOC: Service Bus
Introduction
Service Business, 7(2)
New business models in online hotel distribution: emerging private sales versus leading IDS
–Andrea Runfola, Massimo Rosati & Simone Guercini [] []
The determinants of the transportation outsourcing strategy for the express delivery company
–Chia-Chi Lee, Tyrone T. Lin & Pei-Chu Cheng [] []
The effects of partnership quality on business process outsourcing success in Malaysia: key users perspective
–Ooi Ee, Hasliza Abdul Halim & T. Ramayah [] []
Airline website loyalty formation and the moderating effects of gender and education
–Santiago Forgas-Coll, Ramon Palau-Saumell, Javier Sánchez-García & Juan Carlos Fandos-Roig [] []
An instrument for measuring the key practices of total quality management in ICT industry: an empirical study in India
–Faisal Talib, Zillur Rahman & Asif Akhtar [] []
Conceptual analysis and implementation of an integrated CRM system for service providers
–Lai-Yu Cheng & Chih-Wei Yang [] []
Information richness on service business websites
–Buraj Patrakosol & Sang M. Lee [] []
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