TOC: J Service Man
Introduction
Journal of Service Management, 24(2)
Managing in-store logistics: a fresh perspective on retail service
–Olfa Bouzaabia, Allard C.R. van Riel, Janjaap Semeijn [] []
Re-investigating the nature of tangibility/intangibility and its influence on consumer experiences
–Katarina Hellén, Johanna Gummerus [] []
Linking task and goal interdependence to quality service: The role of the service climate
–Anat Drach-Zahavy, Anit Somech [] []
A Maslow’s hierarchy of needs analysis of social networking services continuance
–Huanhuan Cao, Jinhu Jiang, Lih-Bin Oh, Hao Li, Xiuwu Liao, Zhiwu Chen [] [Google Scholar]
Measuring consumer perceptions of online shopping convenience
–Ling (Alice) Jiang, Zhilin Yang, Minjoon Jun [] []
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