TOC: J Mar Man
Introduction
Journal of Marketing Management, 29(3/4)
Ediorial: Retailing in a connected world
–Dhruv Grewal, Anne Roggeveen & Rodney C. Runyan []
Consumer demographics, ethnocentrism, cultural values, and acculturation to the global consumer culture: A retail perspective
–Jason M. Carpenter, Marguerite Moore, Nicholas Alexander & Anne Marie Doherty [] []
Social capital in QQ China: Impacts on virtual engagement of information seeking, interaction sharing, knowledge creating, and purchasing intention
–Ran Huang, HaeJung Kim & Jiyoung Kim [] []
Cognitive age and grocery-store patronage by elderly shoppers
–Christoph Teller, Ernst Gittenberger & Peter Schnedlitz [] []
The wallpaper matters: Digital signage as customer-experience provider at the Harrods (London, UK) department store
–Charles Dennis, J. Joško Brakus & Eleftherios Alamanos [] []
The value of knowing what customers really want: The impact of salesperson ability to read non-verbal cues of affect on service quality
–Nancy M. Puccinelli, Susan A. Andrzejewski, Ereni Markos, Tracy Noga & Scott Motyka [] []
Call back the jury: Reinvestigating the effects of fit and parent brand quality in determining brand extension success
–Sandra J. Milberg, Ronald C. Goodstein, Francisca Sinn, Andres Cuneo & Leonardo D. Epstein [] []
Special issue on CRM: Technology adoption, business implications, and social and cultural concerns
–Maged Ali, TC Melewar & Charles Dennis []
Online social networking: Relationship marketing in UK hotels
–Timothy H. Jung, Elizabeth M. Ineson & Emma Green [] []
Examining the information value of virtual communities: Factual versus opinion-based message content
–Chris Archer-Brown, Niall Piercy & Adam Joinson [] []
The case of customer recruitment processes: Dynamic evolution of customer relationship management resource networks
–Ashley Braganza, Heather Stebbings & Theodora Ngosi [] []
Does organisational culture influence CRM’s financial outcomes?
–Reiny Iriana, Francis Buttle & Lawrence Ang [] [Google Scholar]
Building customer loyalty in online retailing: The role of relationship quality
–Mohammed Rafiq, Heather Fulford & Xiaoming Lu [] []
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