TOC: Service Industries J
Introduction
Service Industries Journal, 33(6)
Service encounter in multi-channel distribution context: virtual and face-to-face interactions and consumer satisfaction
–Anne Marianne Seck & Jean Philippe [] []
Determinants of innovation performance in Spanish hospitality companies: analysis of the coexistence of innovation strategies
–Manuel Guisado-González, Manuel Guisado-Tato & Ángeles Sandoval-Pérez [] []
‘Information communication technology’ innovation in a non-high technology sector: achieving competitive advantage in the shipping industry
–Efthimios Poulis, Konstantinos Poulis & Lawrence Dooley [] []
User acceptance of ‘near field communication’ mobile phone service: an investigation based on the ‘unified theory of acceptance and use of technology’ model
–Kai-Ying Chen & Meng-Lin Chang [] []
The effects of strategic hospital alliances on hospital efficiency
–Hsuan-Lien Chu & Chia-Yu Chiang [] []
Independent financial advisors: open innovation and business performance
–Ian Chaston [] []
Optimal variable sample size and sampling interval ‘mean squared error’ chart
–Chih-Ching Yang & Su-Fen Yang [] []
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