TOC: Service Industries J
Introduction
Service Industries Journal, 33(5)
The role of entrepreneurial orientation in service firms: empirical evidence from Austria
–Sascha Kraus [] []
Entrepreneurial orientation and firm performance in non-profit service organizations: contingent effect of market orientation
–Hsiang Ling Chen & Chun-Hui Hsu [] []
Consumer evaluation of self-service innovation failure: the effect of brand equity and attribution
–Shuling Liao & Colin C. Cheng [] [] Case Studies and Practical Applications Key capabilities in knowledge-intensive service business Paavo Ritala, Maarit Hyötylä, Kirsimarja Blomqvist & Miia Kosonen http://dx.doi.org/10.1080/02642069.2011.623774
Product service systems: exploring operational practices
–P. J. Colen & M. R. Lambrecht [] []
Conceptual and mathematical model for quality improvement in health care
–Aleksandra ?ivaljevic, ?ivko Mitrovic & Maja Petkovic [] []
Strategies for improving cruise product sales using hybrid ‘multiple criteria decision making’ models
–Chui-Hua Liu, Gwo-Hshiung Tzeng & Ming-Huei Lee [] []
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