TOC: Service Industries J
Introduction
Service Industries Journal, 33(3/4)
Special Issue: RESER 2011 Conference, Hamburg, Germany: The Resilience of the Global Service Economy
Guest Editorial. Productivity of services NextGen: beyond output/input
–Walter Ganz, Inka C. Moerschel, Alexander Schletz & Florian Kicherer []
The productivity challenge in services: measurement and strategic perspectives
–Faridah Djellal & Faïz Gallouj [] []
Service development in product-service systems: a maturity model
–Mario Rapaccini, Nicola Saccani, Giuditta Pezzotta, Thomas Burger & Walter Ganz [] []
Not beyond output–input: evidence on service productivity change from input–output models
–William Beyers [] []
Measuring and managing service performance of luxury stores: development of a balanced scorecard
–Marcella Ehbauer & Ronja Gresel [] []
Service development tools in action
–Jari Kuusisto, Arja Kuusisto & Pirjo Yli-Viitala [] []
The dynamics of service productivity and value creation: a service life cycle perspective
–Sabine Janeschek, Peter Hottum, Florian Kicherer & Bernd Bienzeisler [] []
Challenges of measuring service productivity in innovative, knowledge-intensive business services
–Sabine Biege, Gunter Lay, Christoph Zanker & Thomas Schmall [] []
Do innovators perform abroad? Findings from two producer’s service sectors
–Cristina Castro-Lucas, Mbaye Fall Diallo, Pierre-Yves Léo & Jean Philippe [] [Google Scholar]
Identifying opportunities for service productivity improvement using a business model lens
–Andreas Zolnowski, Martin Semmann, Sharif Amrou & Tilo Böhmann [] []
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