TOC: Managing Service Quality
Introduction
Managing Service Quality, 23(2)
Perceived opportunism (PO) in e-return service encounters
–Pei-Ling Hsieh [] []
Investigating effects of relationship marketing types in life insurers in Taiwan
–Tsu-Wei Yu, Feng-Cheng Tung [] []
Understanding the cultural antecedents of quality management in tourism
–Birgit Muskat, Matthias Muskat, Deborah Blackman [] []
The impact of ISO 9001 effectiveness on the performance of service companies
–Evangelos L. Psomas, Angelos Pantouvakis, Dimitrios P. Kafetzopoulos [] []
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