TOC: J Service Res
Introduction
Journal of Service Research, 16(1)
High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services
–Nancy V. Wunderlich, Florian v. Wangenheim, and Mary Jo Bitner [] []
Substituting Information for Interaction: A Framework for Personalization in Service Encounters and Service Systems
–Robert J. Glushko and Karen Joy Nomorosa [] []
Only If It Is Convenient: Understanding How Convenience Influences Self-Service Technology Evaluation
–Joel E. Collier and Sheryl E. Kimes [] []
Achieving Service-Sales Ambidexterity
–Ting Yu, Paul G. Patterson, and Ko de Ruyter [] []
Employee Collaboration, Learning Orientation, and New Service Development Performance
–Horace L. Melton and Michael D. Hartline [] []
The Role of Metaperception on the Effectiveness of Referral Reward Programs
–Jochen Wirtz, Chiara Orsingher, Patricia Chew, and Siok Kuan Tambyah [] []
Perceived Fairness of Differential Customer Treatment: Consumers’ Understanding of Distributive Justice Really Matters
–Sabine Mayser and Florian von Wangenheim [] [Google Scholar]
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