TOC: J Retailing
Introduction
Journal of Retailing, 89(1)
Benchmarking Retail Productivity Considering Retail Pricing and Format Strategy
–Dinesh K. Gauri [] []
Fix It or Leave It? Customer Recovery from Self-service Technology Failures
–Zhen Zhu, Cheryl Nakata, K. Sivakumar, Dhruv Grewal [] []
The Power of Simplicity: Processing Fluency and the Effects of Olfactory Cues on Retail Sales
–Andreas Herrmann, Manja Zidansek, David E. Sprott, Eric R. Spangenberg [] []
Against the Green: A Multi-method Examination of the Barriers to Green Consumption
–Mark R. Gleim, Jeffery S. Smith, Demetra Andrews, J. Joseph Cronin [] []
Why are Consumers Less Loss Averse in Internal than External Reference Prices?
–Rutger van Oest [] []
Customer Rage Back-Story: Linking Needs-Based Cognitive Appraisal to Service Failure Type
–Jiraporn Surachartkumtonkun, Paul G. Patterson, Janet R. McColl-Kennedy [] []
Staff Word-of-Mouth (SWOM) and retail employee recruitment
–Kathleen A. Keeling, Peter J. McGoldrick, Henna Sadhu [] []
Effectiveness of Exaggerated Advertised Reference Prices: The Role of Decision Time Pressure
–Balaji C. Krishnan, Sujay Dutta, Subhash Jha [] []
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