Revisit: INFORMS 2013
Introduction
News from the Service Science Cluster of the INFORMS Annual Meeting 2013, Minneapolis, 6-9 Oct 2013; Deadline 15 May
We would like to invite you to submit an abstract or serve as a Session Chair for the Service Science Cluster at the INFORMS 2013 Annual Meeting, to be held from October 6-9, 2013, at Minneapolis, Minnesota, USA.
In the last 100 years, the importance of service in all facets of the economy has dramatically increased, leading to the current industry-led imperative on service science. Service science is an emerging field that requires an interdisciplinary approach to the study of service. It may integrate domain knowledge and methodologies from disciplines such as operations management, marketing, service research, information systems and computing, economics, and organization.
Topics of interest include, but are not limited to:
- The concepts, principles, paradigms, and theories of service science
- Methodologies, modeling, techniques, and tools for service science
- Service innovations and business transformation
- Service management and marketing
- Service operations and productivity
- Service value networks
- IT service, customer service, and service satisfaction
- Service economics and pricing
- Service engineering, systems, and computing
- The dynamics of service-oriented system
Email your first and last name, email address, and the title or preliminary title of your abstract or session to the Cluster Chair (ecommerce.ntu@gmail.com) before April 15 if possible. You will receive a confirmation for you to submit the abstract or fill in the session information online.
As a Session Chair, you will need to invite 3 to 4 abstract submissions. As an author, you will need to submit a short abstract (50 words) to the conference website by May 15, 2013. More information regarding the meeting and submission guidelines are available on
.
Sincerely,
Ming-Hui Huang
Distinguished Professor, National Taiwan University
Vice Chair, INFORMS Service Science Section/Cluster Chair, INFORMS 2013 Annual Meeting
Roland T. Rust
Distinguished University Professor and David Bruce Smith Chair in Marketing
Executive Director, Center for Excellence in Service
Executive Director, Center for Complexity in Business
Department of Marketing
Robert H. Smith School of Business
3451 Van Munching Hall
University of Maryland
College Park, MD 20742-1815
301-405-4300 TEL
301-405-0146 FAX
rrust@rhsmith.umd.edu
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