TOC: Managing Service Quality
Introduction
Managing Service Quality, 23(1)
Online complaining: Understanding the adoption process and the role of individual and situational characteristics
–Tor W. Andreassen, Sandra Streukens [] []
A longitudinal study of the zone of tolerance
–Michael Stodnick, Kathryn A. Marley [] []
Service responses to emotional states of business customers
–Yi-Chieh Wang, Rian Beise-Zee [] []
Service quality in automated teller machines: an empirical investigation
–Bedman Narteh [] []
| The Hardware and Software Behind ELMAR Is Paid for with ÂÜÀòÉç¹ÙÍø Dues Please Support ELMAR by or renewing your membership |