TOC: Intl J Retail Dist Man
Introduction
International Journal of Retail & Distribution Management, 41(1)
Mercadona (Spain): a retail model in expansion
–Alejandro López-González, Rubén C. Lois-González, Rubén Fernández-Casal [] []
Examining chain bookshops in the context of “third place”
–Audrey Laing, Jo Royle [] []
The impact of cyberostracism on online complaint handling: Is “automatic reply” any better than “no reply”?
–Anna S. Mattila, Luisa Andreau, Lydia Hanks, Ellen E. Kim [] []
Discourse and institutional change in mass retail – the case of an institutional entrepreneur in France: The weblog of Leclerc
–Karim Messeghem, Marie-Pierre Fourquet-Courbet [] []
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