TOC: Services Mar Quart
Introduction
Services Marketing Quarterly, 34(1)
Current Sales Training Practices in the Commercial Retail Banking Industry in Malaysia
–M. Asri Jantan & Earl D. Honeycutt Jr. [] []
Satisfaction and Customer Loyalty Link: The Moderating Role of Service Locus of Control
–Birgit Leisen Pollack [] []
Are Performance Appraisals and Reward Really a Contributory Factor to Service Quality?
–Akiko Ueno [] []
Customer Perception of Services Based on the SERVQUAL Dimensions: A Study of Indian Commercial Banks
–Sunny Bose & Nitin Gupta [] []
Take It Back: The Impact of Dynamic Consumer Goals in Return and Exchange Interactions
–Courtney M. Droms [] []
Anticipating Consumer Reaction to RFID-Enabled Grocery Checkout
–Dwane H. Dean [] []
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