TOC: Managing Service Quality
Introduction
Managing Service Quality, 22(6)
The reciprocal impact of vertical service line extensions on parent brands: The roles of innovativeness, quality, and involvement
–Jean Boisvert [] []
Balanced market orientation: qualitative findings on a fragile equilibrium
–George J. Avlonitis, Antonios A. Giannopoulos [] []
Service blueprinting effectiveness: drivers of success
–Giannis Kostopoulos, Spiros Gounaris, Achilleas Boukis [] []
Pre-recovery and post-recovery emotions in the service context: a preliminary study
–Ozge Ozgen, Sumeyra Duman Kurt [] []
Service blueprinting and BPMN: a comparison
–Simon K. Milton, Lester W. Johnson [] []
The classification and importance of E-S-Qual quality attributes: an evaluation of online shoppers
–Sumeyra Duman Kurt, Banu Atrek [] []
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