TOC: Managing Service Quality
Introduction
Managing Service Quality, 22(5)
Using a business game concept to enhance servitization: a longitudinal case study
–Teemu Laine, Jari Paranko, Petri Suomala [] []
Service excellence models: a critical discussion and comparison
–Matthias Gouthier, Andreas Giese, Christopher Bartl [] []
Value as a medical tourism driver
–Hsiu-Yuan Wang [] []
Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
–Sujeong Choi, KiJu (KJ) Cheong, Richard A. Feinberg [] []
Key personality traits and career satisfaction of customer service workers
–John W. Lounsbury, Nancy Foster, Patrick C. Carmody, Ji Young Kim, Lucy W. Gibson, Adam W. Drost [] []
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