TOC: J Service Res
Introduction
Journal of Service Research, 15(4)
Health Care Customer Value Cocreation Practice Styles
–Janet R. McColl-Kennedy, Stephen L. Vargo, Tracey S. Dagger, Jillian C. Sweeney, and Yasmin van Kasteren [] []
Can Customers Detect Script Usage in Service Encounters?: An Experimental Video Analysis
–Liana Victorino, Rohit Verma, Bryan L. Bonner, and Don G. Wardell [] []
A Neurophysiological Assessment of Consumers’ Emotional Responses to Service Recovery Behaviors: The Impact of Ethnic Group and Gender Similarity
–Christo Boshoff [] [Google Scholar]
"I’m Mad and I Can’t Get That Service Failure Off My Mind": Coping and Rumination as Mediators of Anger Effects on Customer Intentions
–Yuliya Strizhakova, Yelena Tsarenko, and Julie A. Ruth [] [Google Scholar]
How Does Language Matter for Services? Challenges and Propositions for Service Research
–Jonas Holmqvist and Christian Gronroos [] []
The Impact of Vertical Service Line Extensions and Brand Salience on Reciprocal Transfer of Image and Performance Associations
–Jean Boisvert [] []
The Long-Term Influence of Service Employee Attrition on Customer Outcomes and Profits
–Mahesh Subramony and Brooks C. Holtom [] []
Antecedents to Consumer Perceptions of Sacredness in Extended Service Experiences: The Case of Golf
–Lee Phillip McGinnis, James W. Gentry, and Tao (Tony) Gao [] []
| The Hardware and Software Behind ELMAR Is Paid for with ÂÜÀòÉç¹ÙÍø Dues Please Support ELMAR by or renewing your membership |