TOC: Services Mar Quart
Introduction
Services Marketing Quarterly, 33(4)
Casino Service Quality, Tiered Customer Segments, and Casino Player Retention
–Catherine Prentice PhD, Brian E. M. King & Keis Ohtsuka [] []
Information Search and Purchase Patterns in a Multichannel Service Industry
–Michael T. Elliott, Frank Q. Fu & Paul Surgi Speck [] []
The Influence of Technology Readiness on the Evaluation of Self-Service Technology Attributes and Resulting Attitude Toward Technology Usage
–Kevin Elliott, Gloria Meng & Mark Hall [] []
The Role of the Manager in Shaping Customer Contact Employee Perceptions of the Firm’s Relationship With Technology: A Conceptual Model
–David E. Fleming PhD & Andrew B. Artis [] [Google Scholar]
Work Engagement as a Mediator of the Effects of Personality Traits on Job Outcomes: A Study of Frontline Employees
–Osman M. Karatepe PhD & Mehmet Aga [] []
An Empirical Analysis of the Public’s Attitudes Toward Advertising Veterinarian Services: A Comparative Cross-Sectional Study
–H. Ronald Moser & Horace E. Johns Jr. [] [Google Scholar]
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