TOC: European Man J
Introduction
European Management Journal, 30(5)
Special Issue: Research perspectives in the management of complex service systems
–Irene Ng, Luisa Andreu []
Reducing the fear of crime in a community as a complex service system: The case of London Borough of Sutton
–Luisa Andreu, Irene Ng, Roger Maull, Warren Shadbolt [] []
Understanding complex service systems through different lenses: An overview
–Gerard Briscoe, Krista Keränen, Glenn Parry [] []
The enactment of socially embedded service systems: Fear and resourcing in the London Borough of Sutton
–Claes Högström, Bård Tronvoll [] []
On modeling value constellations to understand complex service system interactions
–Cheryl A. Kieliszewski, Paul P. Maglio, Melissa Cefkin [] []
Reflections on service systems boundaries: A viable systems perspectiveThe case of the London Borough of Sutton
–Sergio Barile, Marialuisa Saviano, Francesco Polese, Primiano Di Nauta [] []
Discretion and complexity in customer focused environments
–Jannis Angelis, Glenn Parry, Mairi Macintyre [] []
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