TOC: Service Bus
Introduction
Service Business, 6(3)
Innovation and imitation effects in the mobile telecommunication service market
–Sang-Gun Lee, Byeonghwa Park, Si-Hyeon Kim & Hong-Hee Lee [] []
The effect of the servicescape on customers’ behavioral intentions in an international airport service environment
–Sunran Jeon & Min-su Kim [] []
Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance
–Sang-Man Kim & Jae-Young Oh [] []
Developing a process of concept generation for new product-service systems: a QFD and TRIZ-based approach
–Sojung Kim & Byungun Yoon [] []
Interpretive structural modeling for E-electricity utility service
–Suchismita Satapathy, Saroj K. Patel, Amitabha Biswas & Pravudatta Mishra [] []
The moderating effect of innovation protection mechanisms on the competitiveness of service firms
–Insu Cho, Heejun Park & Joseph Kichul Kim [] []
Implementation of quality programs in health care organizations
–DonHee Lee [] []
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