TOC: J Services Mar
Introduction
Journal of Services Marketing, 26(5)
Time-of-day services marketing
–Scott G. Dacko [] []
Overcompensating for severe service failure: perceived fairness and effect on negative word-of-mouth intent
–Breffni M. Noone [] []
Offshore outsourcing of customer services – boon or bane?
–Piyush Sharma [] []
Interactions and consequences of inertia and switching costs
–Richard Lee, Larry Neale [] []
Wearing community: why customers purchase a service firm’s logo products
–Mark S. Rosenbaum, Drew Martin [] [Google Scholar]
Creating new market for industrial services in nascent fields
–Yansong Hu, Damien McLoughlin [] []
The relationship between employee satisfaction and customer satisfaction
–Hoseong Jeon, Beomjoon Choi [] []
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