TOC: J Services Man
Introduction
Journal of Service Management, 23(4)
Special issue: The Naples Forum on Service
Practices and experiences: challenges and opportunities for value research
–Anu Helkkula, Carol Kelleher, Minna Pihlström [] []
Value co-creation and university teaching quality: Consequences for the European Higher Education Area (EHEA)
–Montserrat Díaz-Méndez, Evert Gummesson [] []
Co-creating customer-focused solutions within business networks: a service perspective
–Taru Hakanen, Elina Jaakkola [] []
The emergence of the new service marketing: Nordic School perspectives
–Evert Gummesson, Christian Grönroos [] []
Viable service systems and decision making in service management
–Ralph Badinelli, Sergio Barile, Irene Ng, Francesco Polese, Marialuisa Saviano, Primiano Di Nauta [] []
“Five Co-s” in innovating: a practice-based view
–Tiziana Russo-Spena, Cristina Mele [] []
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