TOC: J Service Res
Introduction
Journal of Service Research, 15(3)
Customers as Resource Integrators: Toward a Model of Customer Learning
–Sally Hibbert, Heidi Winklhofer, and Mohamed Sobhy Temerak [] []
The Impact of Process Recovery Communication on Customer Satisfaction, Repurchase Intentions, and Word-of-Mouth Intentions
–Yves Van Vaerenbergh, Bart Lariviere, and Iris Vermeir [] []
Understanding Trust in Financial Services: The Influence of Financial Healthiness, Knowledge, and Satisfaction
–Torben Hansen [] []
Understanding the Relationships Between Commitment and Voice: Hypotheses, Empirical Evidence, and Directions for Future Research
–Sharon E. Beatty, Kristy E. Reynolds, Stephanie M. Noble, and Mary P. Harrison [] []
On the Role of Empathy in Customer-Employee Interactions
–Jan Wieseke, Anja Geigenmuller, and Florian Kraus [] []
How Can Supervisors Improve Employees’ Intention to Help Colleagues? Perspectives From Social Exchange and Appraisal-Coping Theories
–Ching-I Teng, I-Chen Lee, Tsung-Lan Chu, Hsin-Ting Chang, and Tzu-Wei Liu [] [Google Scholar]
Measuring and Improving the Performance of Health Service Networks
–Maik Hammerschmidt, Tomas Falk, and Matthias Staat [] []
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