TOC: J Services Mar
Introduction
Journal of Services Marketing, 26(4)
Are they being served? Linking consumer expectation, evaluation and commitment
–Chris Mason, John Simmons [] []
Developing a scale for measuring the personality of sport teams
–Rodoula Tsiotsou [] []
Understanding loyalty bonds and their impact on relationship strength: a service firm perspective
–Melissa L. Moore, S. Ratneshwar, Robert S. Moore [] []
Service convenience and social servicescape: retail vs hedonic setting
–Doan T. Nguyen, Tom DeWitt, Rebekah Russell-Bennett [] []
Factors influencing relationship development in franchise partnerships
–Levent Altinay, Maureen Brookes [] []
Motives of dysfunctional customer behavior: an empirical study
–Kate L. Daunt, Lloyd C. Harris [] []
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