TOC: J Relationship Mar
Introduction
Journal of Relationship Marketing, 11(2)
Customer Relationship Management, Exit-Voice-Loyalty, and Satisfaction: The Case of Public Schools
–Azam Bejou [] []
Cultivating Consumer Relationships Through Hypertext and Hypermedia Websites
–Theresa Billiot & Ann Rodriguez [] []
Relationship Marketing in a Self-Service Context: No Longer Applicable?
–Raechel Johns [] []
Delight the Customer: A Predictive Model for Repeat Purchase Behavior
–M. Wayne Alexander [] []
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