TOC: J Service Res
Introduction
Journal of Service Research, 15(2)
 : : : TOC
: : journals |
Relevant ARCategory: |
Dibs! Customer Territorial Behaviors
–Merlyn A. Griffiths and Mary C. Gilly [] []
My Customers Are in My Blind Spot: Are They Changing and I cannot See It?
–Karolina Wagar, Inger Roos, Annika Ravald, and Bo Edvardsson [] []
Service Locus of Control and Customer Coproduction: The Role of Prior Service Experience and Organizational Socialization
–Marion Buttgen, Jan H. Schumann, and Zelal Ates [] []
Visualizing Service Operations
–Scott E. Sampson [] []
Understanding Priorities for Service Attribute Improvement
–Donald R. Bacon [] []
Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement
–Cristiana R. Lages and Nigel F. Piercy [] []
Moderating Role of Stress in Evaluating Negative Services: Encounters With the Police
–Sangeeta Singh and Lola C. Duque [] []
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