TOC: J Services Mar
Introduction
Journal of Services Marketing, 26(2)
 : : : TOC
: : journals |
Relevant ARCategory: |
Frequency of CRM implementation activities: a customer-centric view
–Molan Kim, Jeong Eun Park, Alan J. Dubinsky, Seoil Chaiy [] []
The dynamics of satisfaction and loyalty after relational transgressions
–Christopher P. Blocker [] []
Gender and age as moderators in the service evaluation process
–Piyush Sharma, Ivy S.N. Chen, Sherriff T.K. Luk [] []
The role of cause and affect in service failure
–L. Jean Harrison-Walker [] []
The effect of instant messaging services on society’s mental health
–Mark S. Rosenbaum, IpKin Anthony Wong [] [Google Scholar]
How customer voice contributes to stronger service provider relationships
–Russell Lacey [] []
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