TOC: Managing Service Quality
Introduction
Managing Service Quality, 22(2)
 : : : TOC
: : journals |
Relevant ARCategory: |
Bridging the gap between brand strategy and customer experience
–Simon Clatworthy [] []
Determinants and consequences of consumer satisfaction with self-service technology in a retail setting
–Michael Chih-Hung Wang [] []
Self-service technology complaint channel choice: Exploring consumers’ motives
–Nichola Robertson [] [Google Scholar]
Service environment, provider mood, and provider-customer interaction
–Kendra Fowler, Eileen Bridges [] []
The adoption of mobile value-added services: Investigating the influence of IS quality and perceived playfulness
–Kai Wang, Chien-Liang Lin [] []
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