TOC: Managing Service Quality
Introduction
Managing Service Quality, 22(1)
 : : : TOC
: : journals |
Relevant ARCategory: |
The joint effects of compensation frames and price levels on service recovery of online pricing error
–Yuan-shuh Lii, Monle Lee [] []
Joint service development – the creations of the prerequisite for the service development
–Patrik Gottfridsson [] []
Satisfaction and zone of tolerance: the moderating roles of elaboration and loyalty programs
–Li-Wei Wu, Chung-Yu Wang [] []
Customer loyalty and the role of relationship length
–Chung-Yu Wang, Li-Wei Wu [] []
Effects of customer expertise on?spillovers between products and services: An exploratory study on mobile communications
–Yi Ding, Kai-Hin Chai [] []
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